🔋 Do I Need Batteries to Use Droplet?
Nope! Droplet is powered by a USB-C cable and a standard AC wall adapter.
No batteries needed — just keep it plugged in for continuous monitoring.
💸 Are There Any Monthly Fees or Subscriptions?
No.
Droplet includes full access to the app, features, and alerts — no hidden charges, tiers, or subscriptions.
💧 Can Droplet Track Outdoor Water Usage?
Yes — but only if it’s installed before the pipe branches to outdoor fixtures.
Otherwise, outdoor usage (like irrigation or hose use) may not be detected.
🌍 Is Droplet Eco-Friendly or Recyclable?
Yes! Droplet is:
Designed in NYC, built in the U.S.
Packaged using recyclable materials
Eligible for a planned recycle-and-refurbish return program
🧰 Do I Need Any Tools to Install Droplet?
No.
Everything comes in the box: Droplet, power cable, wall adapter, and a quick start guide.
The install does not require a plumber takes just a few minutes.
📱 Can I Use Droplet in a Rental Home?
Yes — if you have permission to access the main water line.
The install is reversible, non-invasive, and doesn’t require plumbing work.
🌐 Can I View My Water Usage While Away From Home?
Yes — as long as Droplet is connected to Wi-Fi, your app syncs in real time wherever you are.
🔔 Will I Get Leak Alerts If I’m Away?
Absolutely.
You’ll receive push notifications for unusual water activity no matter where you are — as long as your phone has an internet connection.
📶 What If My Wi-Fi Doesn’t Reach My Install Area?
Try relocating Droplet temporarily closer to your router during setup
Consider using a Wi-Fi extender
Just to check that Wi-Fi is working test it and use a mobile hotspot temporarily to make sure it is working
🔐 How Secure Is My Data with Droplet?
Your water data and account details are protected using encrypted transmission and secure cloud storage.
Only you can access your usage history and device settings.
🍎 Trouble Logging In with Apple ID or Yahoo Email?
Some Yahoo/AOL email addresses may delay verification emails.
If you don’t receive one, try registering with Gmail or another provider, or contact support and we’ll help verify your account manually.
🛁 What Does the Bathtub Icon Mean in the Droplet App?
The bathtub icon on your Droplet dashboard is a visual way to help you understand your water usage — at a glance. It equates your usage to how much water is used in a typical bathtub.