📢 May 6, 2026 Update - Shipping Delay
We're currently experiencing higher than usual demand, which has temporarily extended our shipping timeline. Orders are now shipping in approximately 1-2 weeks from our Pennsylvania factory.
If you've already placed an order: you'll receive a tracking email the moment your order is ready to leave the factory — no action needed on your end.
Customers with orders placed before May 3rd have been emailed directly with an update. If you have questions about a specific order, please contact our support team. Thank you for your patience.
You can track your Droplet order using the link in your shipping confirmation email.
Once your order ships from our facility, you'll receive an email notification with your package's tracking details.
If you haven’t received your tracking info:
Missing tracking information may sometimes occur because the order is still in processing or awaiting shipment. Tracking details are only provided once the package leaves the facility.
Check your spam or promotions folder
Reach out to us with your order number or email address used at checkout
Verify if you received an order confirmation email in your spam folder within 12 hours of placing the order.
Still waiting? Contact us at [email protected] and we’ll confirm your delivery status and provide updates.