If your app shows that Droplet is "Offline" but youâre still seeing water usage data, donât worry â here's whatâs happening:
â What It Means:
Your Droplet briefly disconnected from Wi-Fi
It continued collecting data locally (buffering up to 12 hours)
Once it reconnected, it synced all usage back to the app
đ§ What to Do:
Check Wi-Fi signal near your install location
Go to Menu > Home Setup > Wi-Fi and re-enter your network information
Try unplugging Droplet, waiting 10 seconds, and plugging it back in
If the Offline status persists for over an hour with no new data, reach out â weâll help troubleshoot.