Troubleshooting
Common issues and fixes
By Support and 1 other2 authors28 articles
- ✉️ Account Verification Issues (Yahoo, AOL, etc.)
- 💡 What Do Droplet’s Lights Mean?
- 🟠 Orange Light
- 🔄 Droplet Reverts to Orange After a Successful Install
- 📲 Droplet Won’t Pair with My Phone (Bluetooth Issues)
- 📶 Wi-Fi Won’t Connect
- 🚫 Pipes That Are Not Compatible
- 💧 Droplet Shows Water Flow When Nothing Is Running
- 📈 Droplet Showing Incorrect Usage (Too High or Too Low)
- 🏠 Moving to a New Home?
- ⚡ What Happens If Droplet Loses Power?
- ⬆️ How to Update Droplet and the App
- 🎁 Can I Transfer My Droplet to Someone Else?
- 👨👩👧 Can I Share My Droplet with Someone Else in My Household?
- 🛠️ Remote Help: Let Us Take a Look
- 🔐 How Do I Change My Password?
- 🔄 Can I Reset or Delete My Data?
- 🌍 Can Droplet Be Used Outside the United States?
- 🕒 Why Is the “Now” View Empty in the App?
- 📶 Droplet Says “Offline” but App Still Shows Data
- 🚧 Droplet Stuck on ‘Looking for Pipe’
- 📡 Droplet Says Offline but I Have Wi-Fi
- 🧱 “Pipe Not Detected” Message Won’t Go Away
- What should I do if my package is marked as delivered but I have not received it?
- Can I Download My Droplet Data?
- Why does Droplet report frequent small volume changes to Home Assistant, even when no water is being used?
- How Can I Reconnect to Wi-Fi?
- Manual Calibration: How to Enhance Accuracy