International Usage and Return Restrictions
Hydrific products and services are designed specifically for use within the United States and Canada (not including Quebec). We cannot guarantee the success of the Droplet app and device outside the U.S. and Canada due to significant technical and logistical limitations.
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āRestrictions on App Usage Abroad:
The Droplet app is not supported for international users. Attempting to use the app outside the U.S. is subject to the following barriers:
App Store Geo-Blocking: The Droplet app is exclusively available on the U.S. and Canadian App Store (iOS) and U.S. and Canadian Google Play Store (Android). If your device is registered to a non-U.S. or Canada region, you will be unable to download, install, or update the app.
Hardware Limitations: Droplet is engineered to meet U.S. plumbing standards. International plumbing configurations often differ significantly, which may lead to installation failure, device damage, or household leaks.
Service Limitations: Hydrific cannot guarantee app functionality or data accuracy when used on international networks outside the U.S. and Canada.
Conclusion: If you are located outside the U.S. and Canada or do not have a device, registered in the U.S. or Canada, you will be unable to operate the Droplet system.
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āInternational Return Policy & Financial Liability
Hydrific's return process is not set up for products located outside the United States and Canada. Customers who choose to export the product do so at their own risk and are subject to the following terms:
No Prepaid Labels: Hydrific does not provide prepaid return shipping labels for international addresses.
Full Shipping Responsibility: All international return shipping costs, duties, and taxes are the sole responsibility of the customer. These costs often exceed the value of the product itself.
Freight Forwarding Risk: If the product was sent to an international location via a freight forwarder or third-party shipping service, Hydrific is not responsible for any damage or loss incurred during transit or the return process.
Summary
The Droplet system is intended for use in the U.S. and Canada only. We do not recommend purchasing or attempting to install the device abroad, as app access is restricted to U.S. and Canada stores and plumbing standards vary. Any customer attempting a return outside of these countries must independently manage and fund the entire shipping process back to our U.S. facility.