If the app is stuck on âLooking for Pipe,â Droplet is having trouble confirming a solid connection to your plumbing.
Try these fixes:
Pipe surface check: Make sure the pipe is clean and shinyâremove any stickers, paint, or corrosion using sandpaper or a Scotch-Brite pad
Pipe type & size: Ensure the pipe is PEX, Copper, CPVC, ABS, or Brass and between 0.625"â2" outer diameter
Clamp pressure: Droplet must be clamped snugly and flushâtry re-clamping if unsure
Installation location: Avoid elbows, valves, or tees. Install on a straight section of pipe at least 4" on either side
Reboot the app and device: Close the app, unplug Droplet for 1 minute, then restart setup
Remove Droplet from your pipe, rotate Droplet around the pipe if possible, and re-clamp Droplet in a different position
If youâre still stuck, send us a photo of your setup and your pipe materialâweâll review it and guide you.