If your Droplet isnât connecting to Wi-Fi during setup or goes offline, donât worry â here are a few steps you can try to get it back online.
â Step-by-Step Fixes
1. Move Closer to Your Router
If possible, try moving Droplet to a spot on your main water line thatâs closer to your Wi-Fi router (even temporarily).
This is especially helpful during initial setup.
2. Re-Enter Your Wi-Fi Credentials
In the app:
Go to Menu > Home Setup > Wi-Fi
Select your network and re-enter your password
Make sure youâre using a 2.4 GHz Wi-Fi network â Droplet is not compatible with 5 GHz-only setups
3. Power Cycle the Device
Unplug Droplet from the power outlet for 30 seconds, then plug it back in.
đ± Workaround: Use a Mobile Hotspot
If you canât get a strong signal at your installation site, hereâs a temporary workaround:
Create a mobile hotspot on your smartphone using a 2.4 GHz network name and password
Connect Droplet to that hotspot using the app
Leave the hotspot running and let our support team know
This gets your device online so we can remotely access and help troubleshoot.
đ Still Not Working?
If none of the above helps:
Weâll help diagnose the issue and suggest next steps â including possible extender options or remote support.