We’re sorry to hear Droplet didn’t work out — we’re here to help with a smooth return.
✅ Refund Eligibility
You are eligible for a full refund within 60 days of delivery.
The device must have been purchased from Hydrific directly or an authorized reseller.
Returns from third-party marketplaces (like eBay) are not supported.
📝 To Request a Refund:
Email us at [email protected] or reply to your original support ticket.
Include your:
Order number
Email address used to place the order
Reason for return (optional but appreciated!)
🚚 What Happens Next:
We’ll send you a prepaid return label.
Once we receive and process the returned item, you’ll see your refund back to your original payment method within 1–3 business days.
Still have questions? Reach out — we’re happy to assist further!