We’re sorry to hear Droplet didn’t work out — we're always happy to troubleshoot your issues with you! Check out our remote help article here.
Or course, we’re also happy to process a smooth return.
Additionally, while Hydrific processes refunds within 1–3 business days upon receiving the returned device, it might take an extra 3–5 business days for the refunded amount to be reflected in your account due to bank processing times. You will also receive a confirmation email from Hydrific notifying you that the refund has been issued.
✅ Refund Eligibility
You are eligible for a full refund within 60 days of delivery.
The device must have been purchased from Hydrific directly or an authorized reseller.
Returns from third-party marketplaces (like eBay) are not supported.
📝 To Request a Refund:
Email us at [email protected] or reply to your original support ticket.
Include your:
Order number
Email address used to place the order
Reason for return (optional but appreciated!)
🚚 What Happens Next:
We’ll send you a prepaid return label.
Once we receive and process the returned item, you’ll see your refund back to your original payment method within 1–3 business days.
Still have questions? Reach out — we’re happy to assist further!