If your Droplet isn’t working as expected and you suspect a hardware issue, we’re here to help with a fast and easy replacement process.
✅ Replacement Eligibility
Replacements are covered under our 2-year limited warranty.
You’re eligible for a replacement if:
The device was purchased directly from Hydrific or an authorized seller.
We’ve confirmed that the issue cannot be fixed through troubleshooting.
🛠️ Before Requesting a Replacement:
Please contact our support team so we can:
Troubleshoot the issue with you (most problems can be fixed remotely).
If we confirm the device is defective, we’ll proceed with a replacement.
📦 How to Request a Replacement:
Contact us at [email protected] or reply to your current support thread.
Include:
Your order number
The email associated with your Droplet account
A description of the issue
(Optional) A photo of your setup, if applicable
🚚 What Happens Next:
If eligible, we’ll ship you a replacement unit free of charge.
In most cases, we’ll provide a prepaid return label for the original unit.
Your usage data will remain saved in your account after setup.
Still unsure or need help fast? Just reach out — we’ll make it right.