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🔁 How to Initiate a Replacement

How to Initiate a Replacement

Written by Support

If your Droplet isn’t working as expected and you suspect a hardware issue, we’re here to help with a fast and easy replacement process.

✅ Replacement Eligibility

  • Replacements are covered under our 2-year limited warranty.

  • You’re eligible for a replacement if:

    • The device was purchased directly from Hydrific or an authorized seller.

    • We’ve confirmed that the issue cannot be fixed through troubleshooting.

🛠️ Before Requesting a Replacement:

Please contact our support team so we can:

  1. Troubleshoot the issue with you (most problems can be fixed remotely).

  2. If we confirm the device is defective, we’ll proceed with a replacement.

📦 How to Request a Replacement:

  1. Contact us at [email protected] or reply to your current support thread.

  2. Include:

    • Your order number

    • The email associated with your Droplet account

    • A description of the issue

    • (Optional) A photo of your setup, if applicable

🚚 What Happens Next:

  • If eligible, we’ll ship you a replacement unit free of charge.

  • In most cases, we’ll provide a prepaid return label for the original unit.

  • Your usage data will remain saved in your account after setup.

Still unsure or need help fast? Just reach out — we’ll make it right.

I have a missing part of my Droplet, how can I get a replacement?

For replacements for missing, damaged, or lost parts, reach out to us at [email protected]. We'll help from there.

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