If your Droplet is blinking orange, it means the device is having trouble detecting your pipe. This is part of the initial pipe detection step, and it's usually easy to resolve with a few quick adjustments.
✅ Quick Fix Checklist
Before anything else, check the following:
🧼 Clean Pipe Surface
Make sure the pipe is:
Free of paint, corrosion, insulation, or stickers
Smooth and shiny — use sandpaper or a Scotch-Brite pad if needed
Not wrapped or textured beneath the sensor
📏 Pipe Placement
You need at least 4 inches (10 cm) of straight pipe on either side of the device
Avoid placing Droplet directly next to:
90° bends or elbows
Valves
T-junctions or couplings
These can interfere with ultrasonic signal detection.
🔧 Clamp Pressure
The blue knob should be snug, but not over-tight
Droplet must sit flush and level on the pipe — not tilted or twisted
🔌 Power & Wi-Fi
Make sure Droplet is plugged into power using the included USB-C cable (extension cords are fine)
Confirm a stable 2.4 GHz Wi-Fi connection (no 5 GHz-only networks)
At least 1–2 bars of signal strength are recommended at the install location
📸 Still Seeing an Orange Light? Do This:
If you've checked everything and the light is still orange:
1. 📷 Send Us a Photo (Optional but helps a lot)
Take a clear photo of your Droplet on the pipe — we can spot issues quickly by looking at the positioning and install area.
2. 📧 Share Your Droplet Email
This helps us locate your device for remote diagnostics.
Find it in the app under: Menu > Account
3. 🔌 Leave Droplet Plugged In
If you’d like us to take a remote look, please leave the device powered on and connected to Wi-Fi.
ℹ️ Why This Happens
Droplet uses ultrasonic sensing to measure flow through the pipe. This requires:
Clean, consistent contact
Adequate space around the sensor
Smooth signal travel through the pipe wall
Anything that disrupts this (like nearby joints or rough surfaces) can prevent proper calibration and cause the orange light to persist.
💡 Pro Tip: Try a Temporary Spot
If your preferred install location is tricky, try clamping Droplet to another clean, straight pipe section for initial setup. Once calibration is complete, you can move it back — and we can remotely recalibrate it for the final location.