Hydrific

🚧 Droplet Stuck on ‘Looking for Pipe’

If the app is stuck on “Looking for Pipe,” Droplet is having trouble confirming a solid connection to your plumbing.

Pipe surface check: Make sure the pipe is clean and shiny—remove any stickers, paint, or corrosion using sandpaper or a Scotch-Brite pad

Pipe type &amp; size: Ensure the pipe is PEX, Copper, CPVC, ABS, or Brass and between 0.625"–2" outer diameter

Clamp pressure: Droplet must be clamped snugly and flush—try re-clamping if unsure

Installation location: Avoid elbows, valves, or tees. Install on a straight section of pipe at least 4" on either side

Reboot the app and device: Close the app, unplug Droplet for 1 minute, then restart setup

Remove Droplet from your pipe, rotate Droplet around the pipe if possible, and re-clamp Droplet in a different position

- Pipe surface check: Make sure the pipe is clean and shiny—remove any stickers, paint, or corrosion using sandpaper or a Scotch-Brite pad
- Pipe type &amp; size: Ensure the pipe is PEX, Copper, CPVC, ABS, or Brass and between 0.625"–2" outer diameter
- Clamp pressure: Droplet must be clamped snugly and flush—try re-clamping if unsure
- Installation location: Avoid elbows, valves, or tees. Install on a straight section of pipe at least 4" on either side
- Reboot the app and device: Close the app, unplug Droplet for 1 minute, then restart setup
- Remove Droplet from your pipe, rotate Droplet around the pipe if possible, and re-clamp Droplet in a different position

If you’re still stuck, send us a photo of your setup and your pipe material—we’ll review it and guide you.

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📡 Droplet Says Offline but I Have Wi-Fi

If Droplet appears offline in the app even though your Wi-Fi works, try these steps:

Check Wi-Fi band: Droplet only supports 2.4GHz networks

SSID formatting: Remove any special characters from your Wi-Fi network name (like %, @, or &amp;)

Signal strength: Check signal strength using your phone near the install location—less than 1 bar may cause issues

- Go to Menu &gt; Home Info &gt; Wi-Fi and reconnect

Power cycle: Unplug the device for 30 seconds and plug back in

1. Check Wi-Fi band: Droplet only supports 2.4GHz networks
2. SSID formatting: Remove any special characters from your Wi-Fi network name (like %, @, or &amp;)
3. Signal strength: Check signal strength using your phone near the install location—less than 1 bar may cause issues
4. Reconnect Wi-Fi:
 - Go to Menu &gt; Home Info &gt; Wi-Fi and reconnect
5. Power cycle: Unplug the device for 30 seconds and plug back in

Still offline? Let us know your network name, router model, and install location—we can investigate further.

🧱 “Pipe Not Detected” Message Won’t Go Away

Seeing the “Droplet has not detected your pipe” popup stuck in the app? Here’s how to fix it:

Navigate away from the dashboard—tap into another tab like "Settings" or "History" and then return

Log out and back in again in the app

Reboot the device: Unplug Droplet, wait 60 seconds, then plug it back in

Update the app: Make sure you’re running the latest version from the App Store or Google Play

- Navigate away from the dashboard—tap into another tab like "Settings" or "History" and then return
- Log out and back in again in the app
- Force close and reopen the app
- Reboot the device: Unplug Droplet, wait 60 seconds, then plug it back in
- Update the app: Make sure you’re running the latest version from the App Store or Google Play

If the message still won’t clear, contact us with your app version and a screenshot—we’ll help clear it.

Troubleshooting

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Troubleshooting

🚧 Droplet Stuck on ‘Looking for Pipe’

Try these fixes:

📡 Droplet Says Offline but I Have Wi-Fi

Quick Fixes:

🧱 “Pipe Not Detected” Message Won’t Go Away

Fix Options: